Southern Magnolia Candle Company at a Craft Show

Browse our latest products

Shop now

Frequently Asked Questions

What Kind of Ingredients Do You Use?

All candles and fire starters are made with 100% natural soy wax, non-toxic, phthalate free fragrance oil and cotton wicks.

Why do we use soy wax?

Soy wax is made from soybean oil which is a natural and renewable resource. Soy wax is:

• All natural
• Biodegradable
• Non-Toxic

Soy wax maximizes the life span of your candle and keeps is burning cleanly.

All products are made with 100% natural soy wax.

Soy wax is made from soybean oil. It's a popular choice for candle making because it's natural, renewable and biodegradable. Soy wax tends to burn cleaner and slower compared to other types of wax, which means you can enjoy your candles for a longer time. Soy wax also has a lower melting point, so it's easier to clean up if any spills occur. Soy wax is a great option if you're looking for eco-friendly and sustainable choice for your candles.

Please note, because soy wax is made from soybean oil, it can sometimes create a slightly uneven texture on the surface. But don't worry, it doesn't affect the quality or performance of the candle.

How Long Will my Candle Burn?

All together, your candle should burn between 20-24 hours for 8oz candles. Please burn your candle for at least 2 hours on the first burn. Subsequent burn times can be longer but do NOT burn your candle for more than 4 hours at a time.

How Do I Care for my Candle?

Candle Care

• Trim wick 1/4" before every burn to prevent tunneling


• Burn candle for at least 2 hours on the first burn


• Do NOT burn candle for more than 4 hours


• Do NOT leave burning candle unattended


• Do NOT burn candle near flammable objects


• Keep candle out of reach of children and pets


• This product is NOT edible


• Because the candle is made with natural soy wax, it is normal to have a rough looking surface after the candle has been burned and re-hardened. This does NOT affect the performance of the candle

How Do I Care for my Wax Melts?

WAX MELT CARE

Always store in a dry and cool place, out of any sunlight. 
Never leave a burning candle unattended, always keep burners away from children, pets, drafts and never move a burner while lit.

CHANGING YOUR WAX MELTS

Once you can no longer smell your fragrance or you just fancy burning a new one, it's time to change and remove the wax. There are many ways to remove your wax, this is just one way we can recommend: 

Turn on your melter and wait for a minute (or maybe less) until you can see the edges of your wax start to melt. Once you see this, you can turn off your melter, using a tissue push on the outer of the wax, this should release the wax in one block. You can then discard this and use another tissue to wipe any residue. Take care and extra precautions as your burner might be hot to touch. 

You're now ready to burn a new scent, enjoy!

Where is Southern Magnolia Candle Co Located?

Southern Magnolia Candle Co. is based out of Denham Springs, Louisiana, in the United States. All candles and wax melts are hand-poured!

You can find us locally at farmers markets and craft fairs. If you are interested, follow us on Facebook and Instagram for upcoming shows.

Do You Offer Discounts or Promotions?

Yes, periodically I offer free shipping on orders as well as other discounts and promotions. All discounts and promotions will be announced on our website

What is the Shipping / Return Policy?

SHIPPING POLICY

Southern Magnolia Candle Co. offers shipping within the United States.

All orders are subject to standard shipping fees.

We work with trusted carriers such as USPS and UPS to ensure a reliable delivery.

Please note that shipping times may vary depending on location and carrier.

The option to track your orders will be provided.


RETURN POLICY

Returns are accepted for 14 days

Only defective items are eligible for returns. (i.e. your candle arrives broken)

When Will I Get my Order?

Depending how large your order is, please allow up to 1-7 days for us to process your order.

Shipping/delivery times vary depending on your location. Each order will come with a tracking number from the delivery carrier.

Processing and shipping/delivery times for bulk orders may vary.

Do you Offer Wholesale or Bulk Ordering?


Yes, we do offer wholesale to companies who would like to carry Southern Magnolia Candle Co. products in their stores. If you are ordering a bulk order of 10 or more candles please fill out a form on the contact us tab.

How Do I Contact Customer Support?

If you have any questions, comments, or concerns.

Please refer to the contact us tab on the homepage and fill out the form. I can also be reached on Facebook or Instagram at Southern Magnolia Candle Company. 

Get In Touch

We Love Your Reviews!

We appreciate all of the reviews we receive and its truly our biggest motivation to continue providing high quality candles and scent products.